Hyatt Ziva Riviera Maya All-Inclusive (Adults Only), Puerto Morelos ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior King Suite Water Park View

Max:

2 persons

64 m²

Bed options:

1 King-size bed

Pool view

Shower

Coffee machine

room details

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Oceanfront Club Junior Double Suite Pool Walkout

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Family Junior Double Suite Water Park View

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

Pool view

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Centre

Puerto Morelos 5.5 km

Airports

Cancun (CUN) 25.2 km

Aeropuerto de Playa del Carmen (PCM) 41.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Options!

“I was thrilled with the diverse dining options available. Each restaurant offered unique and flavorful dishes that catered to all tastes.” view full review

Relaxing Spa Day

“The spa experience was truly rejuvenating. The massage I received was excellent, and the tranquil atmosphere made it even better.” view full review

Amazing Pool Variety

“With six different pools to choose from, each with a perfect temperature, I never wanted to leave the pool area!” view full review

Excellent Gym Facilities

“The gym was impressive with a spacious layout, modern equipment, and a wide variety of options to keep me active during my stay.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Snorkelling
Table tennis
Yoga class
Aerobics

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Map view

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

3.3 km

Beach

Snorkeling Adventure

2.0 km

Unnamed Road

The Kay Club

2.2 km

Beach

Bahia Petempich

2.5 km

Petempich Bay

2.4 km

Bahia Petempich Beach

3.3 km

Puerto Morelos National Marine Park

3.7 km

Gallery

Galeria Arte Zissimo arte contemporano

4.4 km

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

4.5 km

Av. Javier Rojo Gomez Lote 3

Catholic Church

5.1 km

Puerto Morelos Lighthouse

5.5 km

Nearby

Beach

Snorkeling Adventure

640 m

Restaurants

Le Chique

420 m

Carretera Cancun-Puerto Morelos km 27.5 Manz 37

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

7.4/10

Very good

Rooms

6.7

Location

7.3

Service

7.0

Dining

8.3

4.5/5 based on 13186 reviews

#11 of 31 hotels in Puerto Morelos based on Tripadvisor

Justin

United States, April 2024

6.2/10

Upon my stay at the hotel, I found it to be in a convenient location, nestled between Cancun and Xcaret, Playa del Carmen, and Tulum. The rooms had a very strong mildew odor, which was quite off-putting, and the visible mold in various areas was a big downside. Despite a bit of a crowded feel, the hotel's position by the sea was a nice touch, although lacking in Mexican authenticity. I enjoyed some hit-and-miss live bands at the Veranda Bar, with the Black Sheep Band standing out as quite good.

Rooms

5.0

The rooms had a very strong mildew odor and were terribly moldy, with visible mold present in a few different areas.

Service

5.0

The service at the hotel was mostly rude unless you had cash tips each time, except for a few standout individuals. Service was accommodating unless there was a 'preferred club member around. '

Location

6.0

The hotel's location was quite convenient, between Cancun and Xcaret, Playa del Carmen, and Tulum. However, it lacked any sort of Mexican flair and felt a bit crowded.

Dining

10.0

The dining experience was excellent, with the best food I've ever had available at one of the a la carte restaurants overlooking the main pool and beach.

Facilities

8.0

The hotel's facilities were pleasant overall, with a great dining experience overlooking the pool and beach.

Anna

United States, November 2023

8.2/10

The hotel rooms were truly stunning and perfect for a romantic getaway, with stylish decor and a slide across door creating a cozy atmosphere. However, there were some issues with noisy construction work we weren't informed about. The service was outstanding and truly made the stay memorable. The location was very convenient for exploring the Riviera Maya. Dining options were limited but enjoyable, and the facilities were well-maintained. It's worth noting that the value for money was good overall, despite minor inconveniences.

Rooms

9.0

I loved the stylish and romantic rooms with the beautiful bath and bedroom setup. They were impeccably clean and offered great views.

Service

8.0

The service at the hotel was exceptional, making it truly stand out. However, we were caught off guard by early construction noise outside our room.

Location

9.0

The location was quite convenient, allowing easy access to Cancun, Xcaret, Playa del Carmen, and Tulum. Just the right spot for exploring the area's attractions.

Dining

7.0

The dining experience was enjoyable overall, with delicious food options available in a lovely setting overlooking the pool and beach.

Facilities

8.0

The facilities were well-maintained and offered everything we needed for a comfortable stay.

William

United States, September 2023

7.8/10

I had a wonderful stay at the hotel, with spacious rooms providing a lovely view of the sea from the furnished balcony. The service was outstanding, always aiming to make my stay memorable. The location was convenient, despite needing some updates, and the dining experience offered some delicious options but lacked variety at times.

Rooms

8.0

The rooms were very spacious with a separate seating area and luxurious amenities like a jacuzzi and double sinks.

Service

9.0

The service was top-notch, with friendly and attentive staff always going the extra mile to cater to my needs.

Location

7.0

The location of the hotel was quite convenient, situated between Cancun and Xcaret, Playa del Carmen, and Tulum.

Dining

8.0

The dining experience offered tasty dishes, but I wished for more variety in the menu at times.